The ‘Hi Mum’ scam has been upgraded with voice impersonation phone calls, posing a new threat to Australians. NAB’s chief digital officer, Suj Rana, warned that criminals are using advanced technology to deceive unsuspecting parents, making calls that appear to be from family members in distress. The new scam is more sophisticated, using AI technology for voice impersonation. There are ways to spot a scam phone call, such as unexpected calls from unknown numbers, requests for urgent payments or sensitive information, and prompts to install software or access secure accounts. To protect yourself, confirm the caller’s identity before sending money, review and secure social media profiles, let unknown calls go to voicemail, and avoid clicking on links in texts or emails. If you suspect you have been scammed, contact your bank to cancel transactions and change passwords. The upgrade to the ‘Hi Mum’ scam is expected to reach Australia soon, so it’s important to be vigilant and take precautions.

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