Kakao Pay, the online payment unit of Korean tech giant Kakao, experienced a disruption in its services for five hours on Sunday. This was due to a delayed replacement of its firewall. The company had announced earlier that it would be replacing the firewall from 1 a.m. to 7 a.m. on Sunday, but there was a delay. As a result, key services such as processing payments, sending money, and asset management became unavailable in the morning. The firewall replacement was eventually completed by noon, and the service was normalized at 11:37 a.m.
Kakao Pay has faced issues with service outages in the past, which has affected customer trust. Last year, the company had its worst server outage due to a fire at its data center. They also experienced service outages earlier this year. Despite these incidents, Kakao Pay has emphasized its commitment to providing stable online services. The company has taken measures to prepare for data center outages and has increased its investment in service stability. The amount spent on information security this year increased by approximately 48.8% compared to the previous year.
The recent service disruption occurred just days after Kakao released a report on service stability. The report highlighted the company’s preparations for unforeseen failures and its ability to quickly respond to such situations. Kakao Pay aims to ensure that users can maintain their normal daily activities even during service disruptions.
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